Information

Troubleshooting Guide

TROUBLESHOOTING GUIDE

External Leaks

For Socket or Threaded Connection

Possible Cause of Problems

  • Expired glue, improper joint, insufficient or contaminated.
  • Improper threads, way of wrapping the PTFE incorrect.
  • Connector cracked at the joint due to excessive tightening of the thread.
  • Connector cracked due to insufficient valve support.

Corrective Action

  • Reinstall and check glue quality.
  • Check if the thread dimension is appropriate; replace or reinstall.
  • Reinstall the threaded connection according to the proper procedures.
  • Replace the cracked connector ; without pressing too much.
  • Add supports to each side of the valve.

On The Union Nuts

Possible Cause of Problems

  • Connector misaligned.
  • Body side O-ring displaced or deteriorated; impurity inside the O-ring groove.
  • Shrinkage in the piping system stretches connectors; improper end connector spacing.
  • Loose union nut.
  • Side O-ring displaced or pinched.

Corrective Action

  • Align piping system, end connector should be parallel.
  • Check for proper valve support.
  • Open the valve and check the O-ring for physical or chemical damage.
  • Check the compatibility of the O-ring, if necessary you should replace a new one.
  • Clean and replace the O-ring.
  • Check the deflection by the temperature: Check the working temperature of the system, external thermal resistance (including direct sunlight) and thermal energy produced by the system.
  • Install expansion loop and correct spacing.
  • Retighten the nut.
  • Remove the end cap; change seal or replace O-ring.

On The Stem

Possible Cause of Problems

  • Stem O-ring damaged.

Corrective Action

  • Open the valve and check if the stem's O-ring has physical or chemical damage.
  • Check the compatibility of the O-ring, if necessary you should replace a new one.
  • Check the deflection temperature: Check the working temperature of the system, external thermal resistance (including direct sunlight) and thermal energy produced by the system.


Structural Fracture

Handle Fracture

Possible Cause of Problems

  • External impact.

Corrective Action

  • Protects against impact.

Handle Curved

Possible Cause of Problems

  • Opening / closing range extended.
  • Excessive exposure to direct sunlight, which causes softening of the handle material.

Corrective Action

  • Do not excessively rotate the handle outside of the open/close range, replace the new handle.
  • Protect or cover the valve from direct exposure to the sun.

Broken / Deformed Stem

Possible Cause of Problems

  • External impact.
  • Range of opening / closing extended.

Corrective Action

  • Protects against impact.
  • Do not excessively rotate the handle outside of the open/close range.

Nut Fracture

Possible Cause of Problems

  • External impact.
  • The nut is excessively tightened or pulled.
  • Inadequate valve supports.
  • Excessive internal pressure / water hammer.

Corrective Action

  • Protects against impact.
  • Adjust the gap between the end connectors to an appropriate length to install the valve.
  • On each side of the valve provide supports in the system.
  • Check system pressures and water hammer, air evacuation in piping system.

End Connector Fracture

Possible Cause of Problems

  • Misalignment of the piping system, external impact.
  • Over tightened threaded connection causing end connector fracture.
  • Insufficient valve support causing end connector fracture.

Corrective Action

  • Check the alignment of the piping system, the end connector must be parallel.
  • Protects against impact.
  • According to the installation guide to install new end connector.
  • On each side of the valve provide supports in the system.

Body Fracture

Possible Cause of Problems

  • External impact.
  • Excessive internal pressure.
  • System misalignment.
  • Inadequate valve support.
  • Chemical attack.

Corrective Action

  • Protects against impact.
  • Check the pressures of the piping system and water hammer, if it contains trapped air.
  • The end connector must be parallel.
  • On each side of the valve provide support in the system.
  • Check the chemical compatibility of the system fluids.



Internal Leakage

Blockage of The Ball

Corrective Action

  • Disassemble the valve, and check if the passage is blocked by impurities. Clean and reinstall the valve.

Broken / Deformed Stem

Corrective Action

  • Disassemble the valve, and check if the passage is blocked by impurities. Replace and reinstall the valve.

Loose Internal Connector

Corrective Action

  • Disassemble the nut and reinstall the internal connector with appropriate force.
  • IMPORTANT: Over tightening will cause the valve to stick.

Seat Damage

Corrective Action

  • Remove the valve seats.
  • Check if the seat is deformed, damaged, or scratched. Replace and reinstall.

Displacement and Damage of The O-ring

Corrective Action

  • Check if the flow velocity of the piping system is too fast.
  • Disassemble the valve and check the O-ring for physical or chemical damage.
  • Check the compatibility of the O-ring, if necessary you should replace a new one.
  • Clean and replace the O-ring.

Ball Damaged

Corrective Action

  • Remove and disassemble the valve ball.
  • Check for physical damage on the ball such as scratches.
  • Replace and reinstall the valve.

Excessive Glue

Corrective Action

  • Check the ball, O-ring or seat if there is a deposit of glue, replace the component and reinstall.

Debris from the PTFE

Corrective Action

  • Clean it and reinstall.

Thermal Damage

Corrective Action

  • Check system operating temperatures, external heat sources (including direct sunlight) and heat generated by the system.